{"id":277,"date":"2026-03-19T11:53:34","date_gmt":"2026-03-19T11:53:34","guid":{"rendered":"https:\/\/sub.pawnagano.com\/?page_id=277"},"modified":"2026-04-04T06:05:37","modified_gmt":"2026-04-04T06:05:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/pawnagano.com\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"faq\" aria-label=\"FAQ\">\n    <h2 class='section_title'>About Facility Use<\/h2>\n    \n    <details class=\"faq_item\">\n        <summary>Is there a smoking area?<\/summary>\n        <p>Smoking is prohibited throughout the building. We can guide you to a designated outdoor smoking area, so please ask us at check-in.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>What are the check-in and check-out times?<\/summary>\n        <p>Check-in is from 16:00, and check-out is until 10:00.\n            <br>If you plan to arrive after 22:00, please contact us in advance and we will accommodate you.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>What payment methods are accepted?<\/summary>\n        <p>We accept various cashless payment methods (credit cards, QR code payments, and e-money). Cash is generally not accepted.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Can I bring my own food and drinks?<\/summary>\n        <p>You are welcome to bring your own food and drinks. You may enjoy them in the shared dining area or in your room.\n            <br>For safety reasons, please refrain from using portable gas stoves or hot plates.\n        <\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Is there a bath?<\/summary>\n        <p>We have a shower room available in the building.\n            <br>There is no bathtub, but we can guide you to nearby day-use hot spring facilities (about 10 minutes by car).<\/p>\n    <\/details>\n\n    <h2 class='section_title'>About Reservations<\/h2>\n    <details class=\"faq_item\">\n        <summary>How can I make a reservation? Do you accept phone or email bookings?<\/summary>\n        <p>Booking through our <a href=\"https:\/\/reserva.be\/pawnagano\" target=\"_blank\" rel=\"noopener noreferrer\">official reservation page<\/a> offers the best rates.\n            <br>You can also book via Jalan, Rakuten Travel, and Booking.com.\n            <br>We do not accept reservations by phone or email, so please use one of the websites above.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Can I stay with pets?<\/summary>\n        <p>We are sorry, but pets are not allowed.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Can infants stay?<\/summary>\n        <p>Yes, infants are welcome. Preschool children can stay free of charge if they share a bed.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Is group use or private booking available?<\/summary>\n        <p>Yes, it is possible.\n            <br>Details vary depending on the number of guests and dates, so please contact us via the inquiry form at the bottom of this page.<\/p>\n    <\/details>\n\n    <h2 class='section_title'>Other<\/h2>\n    <details class=\"faq_item\">\n        <summary>Do you offer ski resort discount tickets or lift passes?<\/summary>\n        <p>We are sorry, but we do not offer ski resort discount tickets or lift passes.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Do you offer ski rentals?<\/summary>\n        <p>We do not provide ski or snowboard rentals. We can guide you to nearby rental shops.<\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Do you provide shuttle service?<\/summary>\n        <p>We offer free shuttle service to nearby bus stops (Okubo \/ Soba Museum) at check-in and check-out.\n            <br>Please note that due to limited staff, this service may not be available during peak seasons. Feel free to ask us in advance.\n        <\/p>\n    <\/details>\n    <details class=\"faq_item\">\n        <summary>Can I interact with the resident cats?<\/summary>\n        <p>We do have cats, but this is not a facility designed for interacting with them.\n            <br>The cats roam freely, so there may be days when you do not see them.\n            <br>If a cat happens to come near you, we kindly ask that you watch over them gently.<\/p>\n    <\/details>\n<\/section>\n\n<section class=\"contact\" id=\"contact\" aria-label=\"Contact\">\n    <h2 class=\"fukidashi\">If you couldn&#8217;t find your answer above&#8230;<\/h2>\n    <div class=\"contact_inner\">\n        <h3>Contact Form<\/h3>\n        <form class=\"contact_form\" \n            action=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSf9vbXeQF9ql61e8gKwjEiUJ_fwzq0XfnPFJiZEWgt72IKPOg\/formResponse\" \n            method=\"POST\"\n            target=\"hidden_iframe\"\n            >\n            <div class=\"contact_field\">\n                <label for=\"contact_name\"><span class=\"required\">Required<\/span> Name<\/label>\n                <input type=\"text\" id=\"contact_name\" name=\"entry.439045048\" placeholder=\"Taro Yamada\" required>\n            <\/div>\n            <div class=\"contact_field\">\n                <label for=\"contact_mail\"><span class=\"required\">Required<\/span> Email Address<\/label>\n                <input type=\"email\" id=\"contact_mail\" name=\"entry.406098030\" placeholder=\"taro@example.com\" required>\n            <\/div>\n            <div class=\"contact_field\">\n                <label for=\"contact_topic\"><span class=\"required\">Required<\/span> Subject<\/label>\n                <select id=\"contact_topic\" name=\"entry.608710123\" required>\n                    <option value=\"\" selected disabled>Please select<\/option>\n                    <option value=\"Question about facility use\">Question about facility use<\/option>\n                    <option value=\"Reservation confirmation\">Reservation confirmation<\/option>\n                    <option value=\"Group \/ private booking\">Group \/ private booking<\/option>\n                    <option value=\"Lost and found\">Lost and found<\/option>\n                    <option value=\"Media \/ corporate inquiry\">Media \/ corporate inquiry<\/option>\n                    <option value=\"Other\">Other<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"contact_field\">\n                <label for=\"contact_message\"><span class=\"required\">Required<\/span> Message<\/label>\n                <textarea id=\"contact_message\" name=\"entry.311204817\" placeholder=\"Please enter your message here\" required><\/textarea>\n            <\/div>\n            <label class=\"contact_agree\" for=\"contact_agree\">\n                <input type=\"checkbox\" id=\"contact_agree\" name=\"entry.676438894\" value=\"I agree\" required>\n                <span>I agree to the <a href=\"\/\">privacy policy<\/a><\/span>\n            <\/label>\n            <button type=\"submit\"  class=\"contact_submit\">Send <span aria-hidden=\"true\">&#10148;<\/span><\/button>\n        <\/form>\n        <iframe name=\"hidden_iframe\" title=\"Form submission destination\" hidden><\/iframe>\n        <p class=\"contact_result\" aria-live=\"polite\" hidden>\n            <img decoding=\"async\" src=\"https:\/\/pawnagano.com\/wp-content\/uploads\/2026\/04\/checked_green.png\" alt=\"\">\n            <span class=\"contact_result_title\">Sent successfully<\/span>\n        <\/p>\n\n        <p>We will usually reply to your email within 24 hours.<\/p>\n        <img decoding=\"async\" src=\"https:\/\/pawnagano.com\/wp-content\/uploads\/2026\/04\/mop2.gif\" alt=\"Cat illustration\" class=\"contact_cat\">\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>About Facility Use Is there a smoking area? Smoking is prohibited throughout the building. We can guide you to a designated outdoor smoking area, so please ask us at check-in. What are the check-in and check-out times? Check-in is from 16:00, and check-out is until 10:00. If you plan to arrive after 22:00, please contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_themeisle_gutenberg_block_has_review":false,"_locale":"en_US","_original_post":"https:\/\/sub.pawnagano.com\/?page_id=8","footnotes":""},"class_list":["post-277","page","type-page","status-publish","hentry","en-US"],"acf":[],"_links":{"self":[{"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/pages\/277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/comments?post=277"}],"version-history":[{"count":2,"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/pages\/277\/revisions"}],"predecessor-version":[{"id":559,"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/pages\/277\/revisions\/559"}],"wp:attachment":[{"href":"https:\/\/pawnagano.com\/wp-json\/wp\/v2\/media?parent=277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}