FAQ

Smoking is prohibited throughout the building. We can guide you to a designated outdoor smoking area, so please ask us at check-in.

Check-in is from 16:00, and check-out is until 10:00.
If you plan to arrive after 22:00, please contact us in advance and we will accommodate you.

We accept various cashless payment methods (credit cards, QR code payments, and e-money). Cash is generally not accepted.

You are welcome to bring your own food and drinks. You may enjoy them in the shared dining area or in your room.
For safety reasons, please refrain from using portable gas stoves or hot plates.

We have a shower room available in the building.
There is no bathtub, but we can guide you to nearby day-use hot spring facilities (about 10 minutes by car).

Booking through our official reservation page offers the best rates.
You can also book via Jalan, Rakuten Travel, and Booking.com.
We do not accept reservations by phone or email, so please use one of the websites above.

We are sorry, but pets are not allowed.

Yes, infants are welcome. Preschool children can stay free of charge if they share a bed.

Yes, it is possible.
Details vary depending on the number of guests and dates, so please contact us via the inquiry form at the bottom of this page.

We are sorry, but we do not offer ski resort discount tickets or lift passes.

We do not provide ski or snowboard rentals. We can guide you to nearby rental shops.

We offer free shuttle service to nearby bus stops (Okubo / Soba Museum) at check-in and check-out.
Please note that due to limited staff, this service may not be available during peak seasons. Feel free to ask us in advance.

We do have cats, but this is not a facility designed for interacting with them.
The cats roam freely, so there may be days when you do not see them.
If a cat happens to come near you, we kindly ask that you watch over them gently.